About Us

Privateer Press, Inc. (www.privateerpress.com) is an award-winning publisher of games and game supplements based in Bellevue, WA. We produce the acclaimed tabletop miniatures wargames WARMACHINE® and HORDES®, the pre-painted miniatures game Monsterpocalypse®, the Iron Kingdoms® Full Metal Fantasy and Iron Kingdoms® Unleashed roleplaying games, and the LEVEL 7® survival-horror board game line. We also publish the bimonthly No Quarter™ magazine and the Formula P3™ hobby tool and paint range in addition to the other products in our catalog. We are focused on producing the finest gaming products on the market today as we continue to build and expand the richness of our games and settings. We are in search of great people who are enthusiastic about producing engaging and enjoyable experiences and who can appreciate the inherent beauty of giant steam-powered robots smashing each other to pieces.

We are a hard-working crew who derive satisfaction from a job well done. We work in a fast-paced, results-driven environment, and we seek a highly motivated individual to support our production of high-quality miniatures.

Essential Duties and Responsibilities

The Customer Support Specialist’s primary duties are to assist the customer service team.

These duties include but are not limited to:

• Providing excellent customer service by phone and email, resolving customer issues by investigating problems and developing solutions with a quick turnaround
• Working with online store operations by processing and quality checking orders
• Maintaining online store inventory by adding, editing and removing items
• Creating reports to reflect items sold in the online store
• Other duties as necessary 

Required Skills and Proficiencies

•  Must be able to work in our Bellevue location
• Excellent customer service skills
• Able to handle tough situations and personal conflict with the utmost care and diplomacy
•  Strong written and verbal communication skills
•  Acute attention to detail
•  Highly organized       
•  Intimate knowledge of Privateer Press products
• Warehouse or inventory experience
•  Capable of working both individually and collaboratively
• Working familiarity with Macintosh/PC computers and common office software such as Word and Excel
• Upbeat and positive attitude
• Strong work ethic
• Action oriented and able to complete tasks quickly
• Able to multi-task
• Good problem-solving skills

Benefits

• Medical
• Dental
• Product

Start Date: Immediate
Compensation: Negotiable

Application Process:

1)   Prepare a resume of no more than two pages. The filename of the resume should be your first and last name separated by an underscore, and it must be in .doc or .PDF format. Example: John_Doe.doc
2)   Compose a cover letter of no more than one page. The filename of the cover letter should be your first and last name followed by “CL”, all separated by underscores. The file must be in .doc or .PDF format. Example: John_Doe_CL.doc
3)   Send your resume and cover letter to [email protected], and make sure the subject line says “Customer Support  Specialist– [your name]”. Example: Customer Support Specialist – John Doe.