About Us

Privateer Press, Inc. (privateerpress.com) is an award-winning publisher of games and game supplements based in Bellevue, WA. We produce the acclaimed WARMACHINE® and HORDES® tabletop miniatures wargames, the Monsterpocalypse® pre-painted miniatures game, the Iron Kingdoms® Full Metal Fantasy and Iron Kingdoms® Unleashed roleplaying games, the Undercity™ and Widower’s Wood™ adventure board games, and the LEVEL 7® survival-horror board game line. We also publish the bimonthly No Quarter™ magazine and the Formula P3™ hobby tool and paint range in addition to the other products in our catalog. We are focused on producing the finest gaming products on the market today as we continue to build and expand the richness of our games and settings. We are in search of great people who are enthusiastic about producing engaging and enjoyable experiences and who can appreciate the inherent beauty of giant steam-powered robots smashing each other to pieces.

We are a hard-working crew who derive satisfaction from a job well done. We work in a fast-paced, results-driven environment, and we seek a highly motivated individual with AMAZING Customer Service Skills to support our production of high-quality miniatures.

Essential Duties and Responsibilities

The Customer Service Assistant is an entry-level position. The primary duties are to assist the customer service team. These duties include but are not limited to:

• Answers phones, providing excellent customer service
• Works with online store operations by printing, processing, and quality checking orders
• Creates daily reports to reflect items sold in the online store and Skull Island Expeditions website
• Performs general office tasks, including filing, making copies, faxing, and mailing invoices
• Keeps front office clean and organized for visitors
• Tracks addresses for freelance contributors, packs and ships quarterly contributor items
• Packs store orders
• Other duties as necessary

Required Skills and Proficiencies

• Must be able to work in our Bellevue location
• Excellent customer service skills, strong written and verbal communication
• Able to handle tough situations and personal conflict with the utmost care and diplomacy
• Highly organized with acute attention to detail
• Intimate knowledge of Privateer Press products
• Warehouse or inventory experience
• Capable of working both individually and collaboratively
• Working familiarity with Macintosh/PC computers and common office software such as Word and Excel
• Upbeat and positive attitude
• Strong work ethic
• Action-oriented and able to complete tasks quickly
• Able to multi-task
• Good problem-solving skills
• Ability to lift up to 30 pounds
• Ability to stand on feet for several hours a day

Benefits

• Medical

• Dental

• Product

Start Date: Immediate

Compensation: This is an entry-level hourly position.

Application Process:

1)     Prepare a resume of no more than two pages. The filename of the resume should be your first and last name separated by an underscore, and it must be in .doc or .PDF format. Example: John_Doe.doc

2)     Compose a cover letter of no more than one page. The filename of the cover letter should be your first and last name followed by “CL”, all separated by underscores. The file must be in .doc or .PDF format. Example: John_Doe_CL.doc

3)     Send your resume and cover letter to [email protected], and make sure the subject line says “Customer Service Assistant—[your name].” Example: Customer Service Assistant—John Doe.