Privateer Press Seeks Customer Support Specialist

Privateer Press is looking for a highly-motivated individual experienced with customer service and possessing an intimate knowledge of Privateer Press products and strong work ethic to join our customer service team.

Essential Duties and Responsibilities

The Customer Support Specialist’s primary duties are to assist the customer service team. This includes, but is not limited to:

• Assisting customers by phone and email
• Receiving and processing customer mispack requests
• Generating parts pull sheets from customer mispack requests
• Pulling and packing customer mispack requests
• Pulling and packing online store orders and preparing them for shipping
• Pulling and packing organized play prize kit orders purchased from our online store
• Assisting with special projects as required on an as needed basis
• Other duties as necessary

Qualifications:

• Must be able to work in our Maltby location
• Excellent customer service skills
• Able to handle tough situations and personal conflict with the utmost care and diplomacy
• Strong written and verbal communication skills
• Acute attention to detail
• Highly organized
• Intimate knowledge of Privateer Press products
• Warehouse or inventory experience
• Capable of working both individually and collaboratively
• Working familiarity with Macintosh/PC computers and common office software such as Word and Excel
• Upbeat and positive attitude
• Strong work ethic
• Action oriented and able to complete tasks quickly
• Able to multi-task
• Good problem-solving skills

Benefits for full-time crew members:

• Medical and dental benefits
• Free and discounted product benefits

To apply for this position, applicants must perform the following steps:

1)         Submit a resume of no more than two pages.  The filename of the resume should be your first and last name separated by an underscore, and it must be in .doc, .docx, or .rtf format. (Word is preferred).  Example: Mary_Smith.doc

2)         Submit a cover letter of no more than one page.  The filename of the cover letter should be your first and last name followed by “CL”, all separated by underscores.  The file must be in .doc, .docx, or .rtf format. (Again, Word is preferred). Example: John_Doe_CL.doc